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Terms & Conditions



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The following "Terms" govern the use of the AnimalWorldNetwork.com (AWN.com) sites (collectively, "site"). By using the (this) site, you agree to be bound by these Terms and to follow them and all applicable laws and regulations governing the site. Periodically and in various locations on the AWN.com sites; you as a user/viewer will find and are now agreeing to read other terms, conditions, disclaimers, privacy policies and rules that apply to specific areas within AWN.com.

These “Internet Pages” and the users of these and all pages with AWN.com agree to the following:

Permitted Use You are only authorized to view and to retain a copy of these pages of this site for your own personal use while visiting the site or shopping at AWN.com. You are not allowed to duplicate, publish, modify or otherwise distribute the material on this site unless specifically authorized by AWN.com The content and software on this site is the property of AWN.com and/or its suppliers and is protected by U.S. and international copyright laws. We post a legal notice and various credits on pages of the site. Please do not remove this notice or these credits, or any additional information contained along with the notices and credits.

User Contributions to the site There are many opportunities for you to contribute to the site. These include, among others, uploading photos, articles, links or other materials, which collectively, we call "content" to the site. AWN is not liable or responsible for any content provided by its users or other third parties to the site ("User content"). AWN.com does not control the information provided by other users which is made available through our system. The contributions of third parties do not necessarily represent the view or opinions of AWN.com. AWN.com can not preview User content before it appears. Users can be held liable for any illegal or prohibited User content they provide to the site, including among other things, infringing, defamatory or offensive materials. However, if you discover this kind of material on the site, please notify us at click here to Email us . We will investigate your claim and take appropriate action. If you post any original content to the site, by electronic mail or otherwise, we will treat it as non-confidential and non-proprietary to you. By posting it to the site, you authorize us to use or allow others to distribute, reproduce or otherwise use the content. AWN.com is not liable for any lost data resulting from the operation of our site and/or the enforcement of the Terms. We urge all users to maintain their own back up versions of any content they submit to the site.

All content is for informational purposes only and is not to be construed as an endorsement of any service or product found therein.

AWN.com makes no warranties, claims or guarantees in regard to accuracy, completeness or currency of information and cannot accept responsibility for any errors or omissions or any liability resulting from the use or misuse of any such information. Further, there is no claim made to the legality or decency of material contained within hyper-linked sites, all express and implied warranties within these sites are disclaimed, and all hyperlinks are to be accessed at the user's own risk.


AWN.com does not tolerate or contain sites, pages, links, mail, message boards, postings, spam or junk mail which; 1.Provides material that exploits people under the age of 18 in a sexual or violent manner, or solicits personal information from anyone under 18 2. Provides instructional information about illegal activities such as making or buying illegal weapons 3. Violating someone's privacy; providing or creating computer viruses; Solicits passwords, personal identifying information for commercial or unlawful purposes from other users 4. Engages in commercial activities and/or sales without AWN.com's prior written consent such as contests, sweepstakes, barter, advertising, pyramid schemes, etc

NO TAX

We DO NOT CHARGE sales tax outside of California. California customers will be charged the appropriate sales tax calculated at checkout.

Prices on the site: The prices advertised on this site are for Internet orders. Prices, inventory and availability are subject to change without notice. We reserve the right to limit sales, including also the right to refuse sales to re-sellers. We are not responsible for typographical or photographic errors on the site including any that may or may not involve merchandise pricing or quantity.

Shipping: Our low prices means we cannot afford to offer free shipping. Military Orders to APO & FPO, PO Box, AK/HI, US protectorates, oversized/heavy item orders are not free. When a certain weight is exceed, the cart will show $0 shipping, in which case we have to contact you with the correct amount. This may also occur during an outage between the shopping cart and the live shipping server used to calculate shipping charges. We may cancel these orders for resubmission. The cart may not also calculate the correct shipping costs for oversized items. In all these conditions, we must manually calculate the shipping costs and contact you via email or phone for your confirmation and approval of the shipping costs before your order ships. All orders in the continental US generally ship UPS, but at our discretion, we may ship through alternate carriers. Orders going outside of the US will usually ship USPS.

Sizing: The manufacturers of the products may at times provide their own sizing guides which we reprint on the site for your convenience. We cannot be held responsible if an item doesn't fit (i.e. too big or too small). Should any representative offer help or advice regarding fitment, it can only be considered non-binding advice (i.e. a best guess) since we do not have the animal present. Since animals have different shapes or sizes and most products are design universally, sizing may not be correct for every animal. You can exchange the item provided it's returned per our return conditions at the end of this page. Items will still be subject to restocking fees except if an exchange is being done. Then only shipping costs will be charged.

PRICE GUARANTEE in simple terms - It means we'll do our best to compete...If the customer has already purchased the item from us - we'll credit that person the difference if it is within 30 days of your sale etc. There is no guarantee we can sell you an item for less then everyone else-We do our best to compete and if you found a deal you want us to match- we guarantee we can try.

Most of our prices are the lowest we know of. Prices and quantities fluctuate within the industry- some companies have greater buying power but more overhead. Some warehouses and stores and companies have been around for so long that they bought certain items for less...They paid less then we did for the same items. Outside of that we can usually match or beat an offered price from any other web site that sells these items to the public with no registration or minimums with respect to quantities, totals, freight or shipping. Not Medical Advice or information. User should consult with Vet.

All information on the AWN.com sites and pages of or relating the health and well being of your pets and animals is intended for entertainment purposes only. You understand that AWN.com does not intend to encourage its users/viewers to make any particular or specific change(s) to the methods or programs of care that you may already be using or subscribing to. No advice or information given here is intended as medical advice or diagnosis. Please consult your veterinarian in concert with making any purchase from AWN.com We do not endorse or guarantee any of the products we sell beyond the guarantees or warranties written and provided by the manufacturers. You agree to indemnify and hold AWN.com, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of your use of the site, including also your use of the site to provide a link to another site or to upload content or other information to the site.

Pricing Information; Availability Disclaimer:

All pricing is subject to change. AWN reserves the right to make adjustments to pricing, products and service offerings for reasons including, but not limited to, changing market conditions, product discontinuation, product unavailability, manufacturer price changes and errors in advertisements. The advertisement of any product on this site does not constitute an offer to sell. Your order or your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. AWN reserves the right at any time after receipt of your order to accept or decline your order. AWN reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered. We may either fulfill the outstanding items in a separate shipment (at no cost to you) or cancel the items that could not be shipped. All orders are subject to product availability. Therefore, AWN cannot guarantee that it will be able to fulfill a customer's orders.

Limitation of Liability

NEITHER AWN NOR ITS AFFILIATES WILL BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS, OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. NEITHER AWN NOR ITS AFFILIATES WILL BE LIABLE FOR PRODUCTS NOT BEING AVAILABLE FOR USE. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS PROVIDED DIRECTLY BY AWN OR ITS AFFILIATES, NEITHER AWN NOR ITS AFFILIATES ARE LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PRODUCT(S). GIVING RISE TO THE CLAIM.

AWN will not be responsible for any delays in delivery which result from any circumstances beyond its control, including without limitation, product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labor problems, acts of war, terrorism, general insurrection, acts of God or acts of any government or agency.

Warranties & Disclaimer

Customer understands that AWN is not the manufacturer of the products purchased by Customer hereunder and the only warranties offered are those of the manufacturer, not AWN. In purchasing the products, Customer is relying on the manufacturer's specifications only and is not relying on any statements, descriptions, specifications in brochures, photographs or other illustrations representing the products that may be provided by AWN. In connection with services, neither affiliates of AWN nor third party service providers are agents of AWN and AWN has no obligation or liability arising from any services performed by or any warranty, if any, made by, such service providers. AWN AND ITS AFFILIATES HEREBY EXPRESSLY DISCLAIM ALL WARRANTIES EITHER EXPRESS OR IMPLIED, RELATED TO PRODUCTS SOLD OR SERVICES PROVIDED BY THIRD PARTIES OR AFFILIATES OF AWN INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS DISCLAIMER DOES NOT AFFECT THE TERMS OF THE MANUFACTURER'S WARRANTY, IF ANY.

Damages: In the event of damage, we will file a claim with the carrier should the damage be deemed to be caused by the carrier. If it's internal damage, at our discretion, we will either exchange or refund the damaged item. In the event of cases of cans, if one or more cans are damaged/dented, we may prorate a refund for the damaged cans with photo evidence. Please be advised future orders will be flagged to establish if the carrier has a pattern of damaging items to your location and we may have to stop selling either cans or the particular item that gets damaged repeatedly. We pack our items with care, but there is a limit to how much we can pack an item without it being excessively charged oversized rates which we would have to pass on to you. Animal World Network will make a final determination on a damaged an order with respect to refunds or exchanges.

Governing Law

THESE TERMS AND CONDITIONS OF SALE AND ANY SALE HEREUNDER WILL BE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA, WITHOUT REGARD TO CONFLICTS OF LAWS RULES. ANY ARBITRATION, ENFORCEMENT OF AN ARBITRATION OR LITIGATION WILL BE BROUGHT IN VAN NUYS, CALIFORNIA AND CUSTOMER CONSENTS TO THE JURISDICTION OF THE FEDERAL AND STATE COURTS LOCATED IN VAN NUYS, CALIFORNIA AND SUBMITS TO THE JURISDICTION THEREOF AND WAIVES THE RIGHT TO CHANGE VENUE. CUSTOMER FURTHER CONSENTS TO THE EXERCISE OF PERSONAL JURISDICTION BY ANY SUCH COURT WITH RESPECT TO ANY SUCH PROCEEDING.

Indemnity: You agree to indemnify and hold AWN.com, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of your use of the site, including also your use of the site to provide a link to another site or to upload content or other information to the site.

RETURNS, EXCHANGES, CANCELLATIONS

We stand behind the quality of all our products. You may return any item in its original and unused condition, for any reason, for 30 days after your purchase date. We will gladly issue a gift certificate covering the value of your return that may be used to purchase any item(s), or we will issue you a full refund, MINUS a 20% restocking fee. This 20% restocking fee also applies to all canceled orders initiated by the customer. We will also refund the shipping if we are directly responsible for a shipping error such as sending the wrong merchandise or where we find and agree it to be applicable. We must be informed of this first and item cannot be shipped back without telling us. We may opt to use our own carrier and/or account. Costs will only be covered from the destination we shipped to. Otherwise shipping charges are non-refundable in any other case. For exchanges for which there is no error on our part, you will be responsible for paying for shipping both ways. If there's a difference price, we will either charge or credit the difference in price on the exchange.

1.) Print and complete the Return/Exchange form below. 2.) Include with the merchandise you are returning. MERCHANDISE MUST BE INCLUDED If you have any questions or problems please contact our customer service department-click here to Email us.

1. Returns will be honored only if reported within 30 days after receipt. 2. A 20% restocking fee will be assessed on all authorized returns or exchanges. 3. Returns must be in new condition in original box including all product information and warranty cards. If the item is no longer new (was opened and used), then it can only be exchanged for a like item if defective. 4. Health Codes will not allow any employee to handle soiled items. 5. Any items returned that do not meet these specifications will be returned to you or discarded at no credit. 6. Special orders are non-returnable. 7. Report to carrier any boxes that are damaged within 72 hours. UPS: 800-742-5877, 8. Missing items should be reported within 72 hours of order receipt. 9. Damages thereafter, report to AWN for further claims.

Buyer has 10 days to alert AWN of any concerns, issues or mistakes with regard to shipped material.

Buyer and seller agree to investigate each situation regarding returns with complete and full disclosure in accordance with this and company policy before issuing any refunds, gift certificates etc.

* Shipping charges are not covered for defective products and/or products requiring warranty service. Customer is responsible for the return shipping as well as the shipping for the replacement merchandise: including any brokerage fees, tariffs or taxes. Warranties for certain products are handled by the manufacturer directly.

ANIMALWORLDNETWORK.COM EXCHANGES / RETURNS

(Print and fill out the following information and include it with your return)

ORDER NUMBER:

(very important)


1.QUANTITY

2.AWN.ITEM NO.#/DESCRIPTION/BRAND

3.RETURN REASON

4.RETURN CODES:
(A)Merchandise received damaged or defective (B)Wrong Merchandise shipped (C)Wrong quantity received (D)Other=4 with description.

5.CREDIT CARD INFORMATION- VISA/MC/ DISCOVER/AMEX NAME ON CARD: LAST 4 DIGITS of the CARD #: EXP. DATE:

6.CUSTOMER INFORMATION -

NAME

BILLING ADDRESS

SHIPPING ADDRESS

CITY, STATE

ZIP CODE


7.CUSTOMER SIGNATURE

8.MAIL TO:

Animal WorldNet Work
8860 Corbin Avenue #363
Northridge, CALIFORNIA 91324


Thank you so much for your business and for your love of animals.