We're glad you decided to visit our site! We love animals and we love delivering the lowest prices and a great kind of customer service you are not likely to find anywhere else because we actually care about animals and the people who care about them! click here FOR MAP customerservice@animalworldnetwork.com WE ARE A SMALL FAMILY AND FRIENDS OWNED INTERNET E COMMERCE COMPANY and we are BEST DESIGNED TO SERVE YOU OVER THE INTERNET. FOR FASTEST SERVICE please E-mail us at > Customerservice@animalworldnetwork.com Our mailing address is: Animal World 11360 Ventura Blvd. Studio City, CA. 91604 Our customer service department will address your emails as promptly and as accurately as they can. We have several warehouses that are located in Fresno and Van Nuys CA, which allow us to buy product in quantity, then PASS THE SAVINGS WE GET ONTO YOU!! Orders may periodically ship from our other locations and/or directly to you from the manufacturer. WE CARE ABOUT THE ENVIRONMENT - WE DO NOT PURCHASE PREPRINTED, CUSTOM, CORPORATIZED, LOGO-TIZED BOXES TO SHIP OUT YOUR ORDERS IN, AND WE ACTUALLY GET NAUSEOUS WHEN WE SEE OTHER COMPANIES POLLUTING UP THE PLANET WITH THOSE BOXES- WE RECYCLE OUR BOXES!!!!!, AND ANYTHING ELSE WE CAN GET OUR HANDS ON IN ORDER TO PACK UP AND CUSHION YOUR ORDERS FOR THE UPS RIDE. WE CARE ABOUT THE ENVIRONMENT AND TRY TO DO OUR SMALL PART AND REUSE AS MANY BOXES AS WE CAN TO SHIP TO YOU. PLEASE IGNORE THE OUTER PACKAGING ON YOUR ORDER, THE CONTENTS CAN BE QUITE DIFFERENT THAN WHAT THE OUTER BOX SAYS! SHIPPING CHARGES and INFO Local customers in Los Angeles may choose to pick up their orders at our store in STUDIO CITY - PLEASE call us for product availability BEFORE you arrive, so you do not take the ride only to find your items are not in stock. We are Sorry but, we CANNOT and DO NOT take orders over the phone, nor by fax, or email, ONLY via the web, but you may need to fax us to check product availability. In these cases you may fax us during our regular business hours of 10am-5pm Mon-Fri at 818.505-9391 PST. "You are charged the amount we are charged by UPS. "STANDARD UPS GROUND SHIPPING CHARGES ARE A LITTLE LESS THAN $1 per pound (after the minimum of about 5lbs pkg weight) from our Location in LOS ANGELES to Locations on the East Coast and East of the Mississippi is a 5-7 day journey via UPS GROUND. Packages shipped to Locations in the Mountain and Central Zone states cost much less per pound than the eastern part of the country and usually take between 3-4 days via UPS GROUND service.... GROUND service shipments to locations in California are far cheaper per pound than anywhere else of course, and usually take about 2-3 days for delivery. Your shipping charges are calculated automatically when you check out, the last page you will see will have your total shipping charge calculated before you submit your order. This is done AFTER you furnish your complete shipping address with zip code, our system then determines the shipping cost from the combined weight of your order and distance between your Zip code and ours (91604) by quickly sending this information to the UPS WEB site to be calculated by them and returned to us and this amount is added to your total. UPS is our primary shipper. Our UPS calculator does not calculate APO and FPO addresses- when the shipping charges read $0.00 shipping charges will apply and will be added after the internet sale is calculated and totalled manually by AWN , and then finalized for shipping ONLY with customer approval through EMAIL ONLY. MILITARY Personnel with APO / FPO Addresses USPS POSTAL SERVICE ahipping IS available and will be calculated for you and applied to your order, then sent via EMAIL to you for shipping cost approval. Please allow 1-3 days for this process, and please understand that shipping to Military addresses is only done once a week on Saturdays when we can bring your packages to the USPS. They do not pick up for us, we must go to them, unfortunately. FREE SHIPPING is offered where indicated BY THE WORDS "FREE SHIPPING" WRITTEN IN "TEXT" IN THE SAME SECTION WITH THE ITEM- FREE SHIPPING " where indicated is for the continental US only, excluding Hawaii and Alaska. Unless otherwise indicated the shipping method chosen is shippers choice (UPS GROUND). "FREE SHIPPING ICON" MAY ALSO BE FOUND IN THE INSET SPACE ON A PRODUCT PAGE which also indicates that there will be no shipping charges added to that particular product ONLY- there may be shipping charges on one product in an order but not on others-- this means that when Ship weight is figured, these items will not be counted in that weight and or the shipping cost. We are not responsible for Fraud. Please print this page for your records. AWN processes orders as quickly as humanly possible and we try to ship your order out usually within 3 business days...AWN always attempts to alert our customers of any problems with an order prior to shipping. We are not responsible for misprints or typos. We reserve the right to make, print or publish "typos" form time to time and to correct them before or after any sale, transaction or page view.